SaaS platform for the contact centre and customer experience sector
MaxContact is a cloud-native solution for the changing world of Contact Centre as a Service (CCaaS) software.
Consumers’ expectations of customer service are becoming increasing complex and demanding. For brands and operators of contact centres, this requires a core platform which can integrate with existing applications (CRM, billing, Support desk, etc) and support communications across all channels (voice, email, SMS and social), giving consumers a seamless experience.
Headquartered in Manchester, MaxContact saw the opportunity to develop a cloud-native solution as the industry started to migrate from capital intensive hardware-focused solutions, to flexible, low cost, software-based products.
The investment by FPE is designed to accelerate the company’s product and go-to-market capability.
Why MaxContact chose FPE
We met with a number of Private Equity firms and from the very start FPE stood above the rest with their experience in software as a service, their understanding of the problems we were facing as a business, our size and where we were trying to get to... and we felt they understood us and our needs as a business.Ben Booth